These suggestions are based on the subject of the ticket that is submitted. You can include this in your template with the following variables: ticket.suggested_kb_articles You can automatically suggest related knowledge base articles that you have chosen to share with your end users through the user portal (for more information on this feature, see this doc). You can add a list of the cc’d users of a ticket by inserting the following code to your template: Displaying CC’d usersīecause Spiceworks only shows the email address of the ticket recipient in the notification email, you might want to include a list of all users who are cc’d to the ticket so your users will know. Some of the most commonly changed aspects of the templates are listed, with code examples, below.

That point it’s nice to have a few pointers or have the option to restore to the default template. While customizing you can be left scratching your head if a template doesn’t quite look like you’d expect. Within the Spiceworks On-Prem Help Desk you can customize the outgoing ticket notification emails. Spiceworks took 8+ hours, LanSweeper <30 minutes.Customizing email notifications Applies to: On-Prem Help Desk LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. We've chosen to use LanSweeper to track assets. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. It ended up showing us that several computers had 3 iterations of office installed. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. We've also had issues where it would scan a computer that had 2 monitors but would only show one. I ended up writing a batch file that would obtain them remotely and that was accurate. It came back telling us a generic description.

We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. At one point this year we were upgrading our end users to dual monitors. Cons: The inventory system is lacking when it comes to producing accurate information.

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